Please read these Terms & Conditions carefully before using this website. By accessing or using the website, you acknowledge that you have read and understood these terms.
1. About MDM Agency
MDM Agency is a social media and digital marketing agency providing businesses with professional digital marketing solutions.
Our services may include social media management, social media marketing, content strategy, content creation, campaign management and related digital marketing services.
MDM Agency may also work with trusted strategic partners to provide clients with additional digital services where appropriate.
2. Acceptance of These Terms
By accessing, browsing or using this website, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, you should stop using the website.
3. Permitted Website Use
You may use this website for lawful and legitimate purposes.
You must not:
- Use the website for unlawful, fraudulent or malicious purposes.
- Attempt to gain unauthorised access to the website, servers or related systems.
- Interfere with the security, operation or availability of the website.
- Copy, reproduce, distribute or commercially exploit website content without permission.
- Upload viruses, malware or other harmful material.
- Impersonate MDM Agency or falsely represent a relationship with MDM Agency.
4. Information on Our Website
We make reasonable efforts to ensure that the information presented on this website is useful and accurate.
However, information may occasionally become outdated, incomplete or contain errors.
MDM Agency reserves the right to update, modify or remove website content without prior notice.
5. Services
The services displayed on this website are provided for informational purposes.
A website enquiry, email, telephone call or consultation request does not automatically create a binding service agreement between MDM Agency and a potential client.
Before services commence, the applicable scope of work, deliverables, timelines, fees and other requirements may be confirmed through a quotation, proposal, service agreement or other written arrangement.
6. Pricing & Payments
Any prices displayed on the website may change from time to time and may depend on the requirements of a particular project.
Where MDM Agency provides a quotation or proposal, the terms contained in that quotation or proposal will apply to the relevant project.
Work requested outside an agreed scope may require additional fees. Additional work should be agreed upon before it is undertaken.
7. Client Responsibilities
Clients are responsible for providing accurate information, materials and approvals required for their projects.
If a client supplies photographs, videos, logos, trademarks, written content or other materials, the client is responsible for ensuring that they have the necessary rights or permission to provide those materials.
Delays caused by missing information, delayed approvals or unavailable materials may affect project timelines.
8. Social Media Management
Where MDM Agency manages a client's social media accounts, the client remains the owner of their accounts and is responsible for providing accurate account information.
Social media platforms are operated by independent companies. MDM Agency cannot guarantee that a platform will remain available, maintain specific features or produce a particular level of reach or engagement.
Social media performance may be affected by algorithms, platform policies, audience behaviour, competition, market conditions and other factors outside our control.
9. Marketing Results
MDM Agency provides professional marketing strategies and services but does not guarantee a specific number of followers, leads, sales, views, impressions, engagement or revenue.
Marketing results depend on many factors, including the client's industry, offer, budget, target audience, competition, advertising spend and external platform changes.
10. Intellectual Property
Unless otherwise agreed in writing, the original content, designs, graphics, layouts, website materials, written copy, branding elements and other materials created by MDM Agency remain the intellectual property of MDM Agency or the relevant rights holder.
Website content may not be copied, reproduced, modified, distributed or commercially exploited without appropriate permission.
Client-owned materials remain the property of the respective client or rights holder.
11. Portfolio & Case Studies
MDM Agency may display examples of work, campaigns, designs, social media content and case studies to demonstrate the services and experience of the agency.
Where client-specific information is displayed, MDM Agency intends to do so only where appropriate permission exists or where the information is already publicly available.
12. Third-Party Websites & Services
This website may contain links to third-party websites, platforms or services.
These websites operate independently from MDM Agency. We are not responsible for their content, availability, security, privacy practices or terms.
13. Privacy & Personal Information
MDM Agency respects the privacy of visitors, prospective clients and clients.
Personal information provided through the website may include information such as your name, email address, telephone number, company information and details contained in an enquiry.
Information may be used for legitimate business purposes, including responding to enquiries, preparing proposals, communicating with clients, providing services and maintaining appropriate business records.
Personal information will be handled in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
14. Cookies & Analytics
The website may use cookies or similar technologies to support functionality, security, analytics and improvements to the website experience.
Third-party services integrated into the website may also use their own cookies or tracking technologies in accordance with their respective policies.
15. Website Availability
MDM Agency aims to keep this website available and functional, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, hosting issues, technical failures, security incidents, internet problems or circumstances outside our reasonable control.
16. Disclaimer
Content published on this website is provided for general informational purposes.
Information contained on the website should not be interpreted as legal, financial, accounting, medical or other regulated professional advice.
17. Limitation of Liability
To the maximum extent permitted by applicable law, MDM Agency will not be responsible for losses arising from circumstances outside its reasonable control, including third-party platform outages, algorithm changes, internet failures, hosting issues, inaccurate information supplied by users or changes to third-party services.
Nothing in these Terms & Conditions is intended to exclude or limit any right, remedy or liability that cannot legally be excluded or limited under applicable law.
18. Unauthorised Use
MDM Agency reserves the right to take appropriate action where the website is misused, security is compromised, intellectual property rights are infringed or unlawful activity is suspected.
19. Changes to These Terms
MDM Agency may update these Terms & Conditions from time to time to reflect changes to the website, services, technology, business practices or applicable legal requirements.
The latest version will be published on this page together with the applicable effective date.
20. Governing Law
These Terms & Conditions are intended to be governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms or the use of this website will, where applicable, be subject to the jurisdiction of the courts of South Africa.
21. Contact MDM Agency
If you have questions about these Terms & Conditions, our services, your personal information or the content appearing on this website, you can contact MDM Agency directly.
22. Specific Client Agreements
These website Terms & Conditions apply generally to the use of the MDM Agency website.
Individual clients may be subject to additional terms contained in quotations, proposals, service agreements, contracts or other written arrangements.
Where a specific written client agreement contains terms that differ from these general website terms, the specific client agreement will apply to that engagement to the extent of the difference.
Important: This website policy is intended as general website terms and information. It does not replace professional legal advice. MDM Agency should ensure that its actual contracts, privacy procedures, client agreements and business practices are consistent with the policies published on this website.